In a recent Twitter survey, Thom S. Rainer asked respondents to share a singular event that impressed them in a church worship service. In fact, most of the respondents said they were “delighted” or “surprised,” and that the one event made them desire to return to the church.
Appreciative for all the responses, Rainer says a pattern developed around nine factors. Here are some representative quotes around each of the issues:
1. “Someone had an umbrella waiting for me in inclement weather.”
This comment was made for both snowy and rainy weather. Some of the respondents indicated that someone actually stayed next to them so they would not slip or fall.
2. “A member actually invited me to lunch.”
I admit I was surprised by the frequency of this response. This invitation had a huge impact on guests.
3. “The kids area had leaders who were friendly and helpful.”
This issue was obviously highly important to young families. I realize more than ever you keep or lose young families at the point you check the kids in or take them to a class.
4. “There was a time of meaningful prayer.”
I continue to be gratefully amazed at how important prayer is to guests. They love the times of quiet when people are asked to pray silently. They also love guided prayers.
5. “Someone walked us where we were supposed to go.”
Every place in a church facility is unknown to a first time guest. They love greeters staying with them and taking the fear of the unknown away.